Work with us
One Small Thing is growing! Join our ground-breaking team committed to redesigning the justice system for women and their children. As vacancies come up they will be posted below.
RECEPTION & CAFE PARTNER (BANK)
Hope Street, Hampshire
About the Role
Salary - £13.45 + holiday pay
As part of a team setting out to deliver this innovative residential service for women and their children from Hampshire, you will hold a varied, people-facing role that combines two important parts of life at Hope Street.
As our front of house, you will be a friendly and welcoming host and a key part of how we maintain the safety of everyone living and working in the Hub. You will monitor the movement of people in and out of the Hub while the public spaces are open, sign professionals and visitors in and out, direct them to the right part of the Hub, and manage the public’s interaction with the café and the activities on offer.
You will also be part of the social enterprise team that runs the Hope Street café – an essential part of the Hope Street offer that supports women to develop their life and employment skills. The café is open to the public as well as to the agencies and service providers who use the Hope Street space. You will help promote the café, serve and prepare it for community events, and make and bake a delicious and diverse menu. Throughout, you will be passionate about great customer service, proactive in your approach, and a real team player.
This role is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.
Key Responsibilities
Front of House & Safety
• Provide a visible welcome, meet-and-greet service to everyone entering the Hub through the public entrance, including members of the public using the café, residents, staff, visitors and other professionals.
• Welcome residents back when they return from excursions, noting anything about their presentation that gives cause for concern and reporting this to the Community Support team.
• Report any safeguarding concerns relating to residents or their children to colleagues immediately, so that measures can be put in place to prevent harm.
• Monitor CCTV cameras to detect any potential intruders attempting to gain access to the site, and keep accurate logs of any activity.
• Answer incoming telephone calls and direct them to the appropriate member of the team.
• Help set up activities taking place in the activity rooms and book participants in.
• Summon assistance from colleagues in the staff area if any person who enters Hope Street appears to be under the influence of substances, behaves in a threatening or menacing way, or is someone you know is not permitted to access the Hub.
• Summon assistance from the relevant agency (paramedics, police, fire service or emergency contractors) in the event of emergencies or serious incidents, and act as the key point of contact to ensure they can access and exit the premises safely.
• Proactively pursue good relationships with neighbours and the local community, and respond quickly to any complaints or concerns raised.
Café & Hospitality
• Prepare food and drinks and serve customers.
• Work with the team to develop an inclusive and cost-effective menu of snacks and cakes.
• Ensure the compliance, quality and standards of all documentation, allergy guidance and other food hygiene records in the absence of the Café Supervisor.
• Regularly spot-check the café space to ensure maintenance and cleanliness issues are reported and actioned.
• Report any technical and equipment issues, for example card machine faults.
• Support the Skills & Enterprise Manager with inventory and stock takes where required.
• Maintain the hygiene and cleanliness of the café.
• Ensure signage, menu boards and accessible information are up to date and in good, presentable order.
• Support the Skills & Enterprise Manager in preparing for Hope Street events.
• Be proactive in promoting the café, the service and our catering and event-space offering.
To apply for the above role, please email your CV, cover letter and Equity and Diversity form to Recruitment@onesmallthing.org.uk
SAFER RECRUITMENT
Safer recruitment is central to the safeguarding of adults, children, and young people at risk. One Small Thing is committed to the safeguarding of every individual that we come into contact with through our work and expects all team members to share this commitment.
As part of our recruitment process, a DBS check at the appropriate level for those successful at interview, but this does not necessarily exclude applicants with convictions. For some roles, a vetting and barring check will also be carried out.
Team member Benefits
• We are a Real Living Wage Employer
• 28 days holiday plus Bank Holidays – pro rata
• A additional day off on your Birthday
• Long Service Award – extra holiday for 3+ years’ service
• A comprehensive induction and training programme
• An unlimited counselling service through our Employment Assistance Programme “OpenUp”,
which you can also extend to 3 members of your family.
• Enhanced sick pay
• Team member of the month awards
• Refer a Friend Recruitment Bonus
• Employer contribution to your Pension
• Learning & Development opportunities relevant to each role
• Blue Light Discount Scheme
• Team building activities
• Regular collaborative team days
Volunteering at Hope Street
We aren’t currently recruiting volunteers for Hope Street at the moment. However, there are some offers of support that will be of help to us. Please feel free to leave your details and offer of support in the form below and we’ll be back in contact with you when we are ready to start our volunteer programme, or if you have a specific skill set we are currently in need of. Thank you for your interest.
The information you provide in this form will be stored securely, and will only be used in relation to your volunteering enquiry.
Equity, Diversity, and Inclusion
At One Small Thing we are committed to tackling injustice and inequality in the justice system and beyond. Understanding diversity, equity, and inclusion is critical to delivering our mission to redesign the justice system for women and their children. Challenging racial injustice is a crucial element of this, and we strive towards anti-racist practice as an organisation and in the services we deliver.
We have been working with Inclusive recruiting to train our Trustees and team, review our policies and lead the recruitment drive for Hope Street. We encourage applications from those who may have had similar experiences to the women and children we support, including those with previous convictions. We are committed to ensuring the voices of those with lived experience are represented across all our work strands.
We know however we need to do much more and want our work towards diversity, equity and inclusion to be measured by our actions. We are currently drafting new EDI and anti-racism action plans, the key commitments of which will be shared shortly.