Work with us
One Small Thing is growing! Join our ground-breaking team committed to redesigning the justice system for women and their children. As vacancies come up they will be posted below.
SAFER RECRUITMENT
Safer recruitment is central to the safeguarding of adults, children, and young people at risk. One Small Thing is committed to the safeguarding of every individual that we come into contact with through our work and expects all team members to share this commitment.
As part of our recruitment process, a DBS check at the appropriate level for those successful at interview, but this does not necessarily exclude applicants with convictions. For some roles, a vetting and barring check will also be carried out.
ROLE: Head of Practice, Quality & Development
HOURS OF WORK: Full time 37 hours per week
SALARY: £50,000 - £55,000 FTE per annum
LOCATION: Hampshire (hybrid with flexibility to work from home)
The Head of Quality, Practice and Development will play a key leadership role at Hope Street, supporting the growth, quality and effectiveness of our trauma informed residential community for justice-involved women and their children.
Working closely with the Community Director, you will contribute to the ongoing development and delivery of services across both the Hope Street Hub and wider housing portfolio. You will support strategic planning, service development and quality assurance processes, ensuring that our operational model remains responsive to the needs of the women and children we support.
You will provide reflective leadership to key members of the team, modelling trauma informed and responsive practice. In doing so, you will foster a team culture rooted in relational practice, curiosity and accountability and help ensure that day to day delivery is consistent with our values and overall aims.
A core focus of the role will be to support the strategic oversight of referral pathways. Working alongside the Community Director and the Referral and Engagement Coordinators, you will help shape and implement a responsive referral strategy designed to increase visibility, maintain a steady flow of appropriate referrals, and strengthen relationships with external agencies, with a focus on fundraising and commissioning opportunities.
Given Hope Street’s distinctive role as a community-based residential service and alternative to custody, we are seeking someone with extensive safeguarding expertise and experience of leadership in services for justice involved individuals or women-only spaces. This insight will enable you to support staff navigating complex systems, contribute to casework with confidence, and help ensure that Hope Street continues to challenge traditional responses to justice-involved women through a trauma-informed, community-led model. Your professional credibility and operational expertise will support meaningful change and reinforce strong partnerships across the wider justice landscape.
Key Responsibilities
Leadership & Management
• Support the Community Director in delivering strategic leadership across Hope Street’s Hub and housing portfolio, contributing to a trauma-informed model that responds to the needs of justice-involved women and their children.
• Deputise for the Community Director when required, contributing to service wide decision making and the implementation of agreed priorities.
• Line Manage our Recovery Lead, Admissions & Transitions Lead, Night Community Lead and our Hub Community Lead, as well as our two Referral and Engagement Coordinators, promoting reflective practice, relational leadership and team wellbeing.
• Provide oversight and support to our Partnerships & Development Officer to identify opportunities for partnerships and commissioned income.
• Champion a culture of continuous learning and development across the team, embedding trauma-informed values and reflective supervision.
Service Delivery & Quality
• Provide oversight of Pathway Planning and Programme delivery across the Hub and housing portfolio, ensuring this aligns with One Small Thing’s values and is responsive to resident needs.
• Provide oversight of programme frameworks such as TIERS (Trauma Informed Effective Reinforcement System) to support consistency, accountability and continuous improvement.
• Ensure that the programme is subject to regular quality assurance and continuous improvement; reflecting on feedback from residents, our team, partners and key stakeholders.
• Establish and maintain robust feedback mechanisms for both in house and externally delivered programmes, ensuring that learning is captured, acted upon and informs service development.
• Monitor programme delivery to ensure it consistently reflects trauma-informed practice, with a focus on safety, choice, collaboration, trust and empowerment.
• Role model effective leadership and embedding of key change projects, consistently modelling a trauma-informed approach with regards to communication, collaboration and trust.
Safeguarding & Risk
• Contribute to the effective implementation of our safeguarding policies, procedures and practice, ensuring responsibilities across our team are clear and training or development needs are identified and met.
• Act as a Deputy Designated Safeguarding Lead (DSL), supporting the Community Director to respond to and manage safeguarding concerns to effectively and safely manage risk.
• Lead the Incident, Risk & Safeguarding group at Hope Street, chairing meetings and ensuring actions are followed up.
Collaboration & Partnerships
• Support the delivery of a referral strategy in partnership with the Community Director and Referral and Engagement Coordinators, maintaining appropriate referral flow and strengthening external relationships.
• Contribute to the development of effective pathways with justice, housing, health and community partners to ensure integrated support for women and children.
• Maintain positive working relationships with statutory and voluntary partners, supporting the monitoring and review of Service Level Agreements (SLAs) and associated Risk Assessments.
• Represent Hope Street at external meetings and forums, as appropriate.
Operations & Compliance
• Support the design and implementation of operational systems, staffing and resource allocation to ensure safe, high-quality delivery.
• Assist in the preparation and monitoring of service budgets, working with the Community Director to ensure resources are effectively aligned with delivery priorities.
• Support compliance with relevant legislation and internal policies, including those relating to safeguarding, health and safety, data protection and service provision, conducting audits and assessments as required.
Other Responsibilities
• Contribute to the development of funding bids, delivery partnerships and reporting to support the financial sustainability and ongoing impact of Hope Street.
• Take part in on-call management rota, taking the on-call phone for a maximum of 1 in 4 weekends to respond to “out-of-hours”, emergency queries and concerns.
• Any other duties commensurate with to your role.
Team member Benefits
We offer the following benefits:
• We are a Real Living Wage Employer
• 28 days holiday plus Bank Holidays – pro rata
• A additional day off on your Birthday
• Long Service Award – extra holiday for 3+ years’ service
• A comprehensive induction and training programme
• An unlimited counselling service through our Employment Assistance Programme “OpenUp”, which you can also extend to 3 members of your family.
• Enhanced sick pay
• Team member of the month awards
• Refer a Friend Recruitment Bonus
• Employer contribution to your Pension
• Learning & Development opportunities relevant to each role
• Blue Light Discount Scheme
• Team building activities
• Regular collaborative team days
Please submit your application below before 27th October 2025, including a cover letter with your application highlighting how you feel you meet the requirements of the role.
Please also complete and return the equality and diversity monitoring form found below.
We look forward to working with you!
ROLE: Night Support Partner
HOURS OF WORK: 36 hours per week
SALARY: £27,000 - £29,000 FTE (37 hours) per annum
LOCATION: Hampshire
You will be part of a team setting out to deliver this innovative and exciting residential service for women and their children from Hampshire. Hope Street is a 24-hour service, and you will be part of the Night Team that will be on site to support our residents should any issues arise for the women during the night. You will also provide some of the facilities support services during your shift to ensure that Hope Street meets all the required health and safety standards in terms of cleanliness and hygiene, fire safety and maintenance reporting.
You’ll make sure you’re fully informed before the day team leave at the end of the evening shift and provide a thorough handover when they arrive again in the morning. You’ll make sure comprehensive and accurate records are kept on our management system and get involved with supporting the women during nighttime activities, such as movie night, karaoke, games night and more.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Key Responsibilities
· Be the first point of contact for women during the night for any issues they may be experiencing and ensure that they are given comfort and reassurance and assistance from external agencies where necessary such as a paramedic if there is a health concern.
· Ensure that any safeguarding plans in place are followed and updates are entered on the Case Management System.
· Carry out regular checks around the Hope Street site during the night and intervene where necessary to respond to any conflict between residents in the flats and any disturbances, such as TVs or music playing too loudly.
· Provide emotional support to women who have been going through detox or are isolating due to ill health in the private assessment and treatment bedrooms in the Hub.
· Participate in the regular schedule of housekeeping duties to ensure that the communal areas of Hope Street are maintained.
· Provide additional support to the Night Safety Workers in the event of any threats to the safety of Hope Street from external factors during the night.
· Support the operational team in ‘turning around’ residents’ accommodation i.e., cleaning, clearing and resetting bed linen etc.
· Support the residents to keep the hub and community clean and tidy, role modelling and providing advice and guidance on key life skills such as cleaning.
· Participate in regular handover meetings to ensure that any concerns identified during the night are passed to the day team so that any actions or support required is implemented.
Competencies
· Communication: Ability to communicate with people from different backgrounds.
· Attention to detail: Attention to detail and an accurate approach to work.
· Proactive: Self-motivated and self-directed, able to work independently with a positive approach to problem-solving.
· Collaboration: Ability to develop and maintain working relationships with colleagues and work together to find solutions for problems as they arise.
· Judgment: Ability to exercise sound judgment and respond to a range of situations using a kind, respectful and compassionate approach.
Your Values
· Awareness of trauma and how this can impact on a person’s self-esteem, confidence, and ability to trust others.
· You do not judge people, you are kind and empathetic, and understand the importance of enabling people to make their own choices.
· Desire to create change and a commitment to providing a fair and compassionate environment that celebrates and promotes equality and diversity.
Please submit your application below before 31st October 2025, including a cover letter with your application highlighting how you feel you meet the requirements of the role.
Please also complete and return the equality and diversity monitoring form found below.
We look forward to working with you!
Volunteering at Hope Street
We aren’t currently recruiting volunteers for Hope Street at the moment. However, there are some offers of support that will be of help to us. Please feel free to leave your details and offer of support in the form below and we’ll be back in contact with you when we are ready to start our volunteer programme, or if you have a specific skill set we are currently in need of. Thank you for your interest.
The information you provide in this form will be stored securely, and will only be used in relation to your volunteering enquiry.
Equity, Diversity, and Inclusion
At One Small Thing we are committed to tackling injustice and inequality in the justice system and beyond. Understanding diversity, equity, and inclusion is critical to delivering our mission to redesign the justice system for women and their children. Challenging racial injustice is a crucial element of this, and we strive towards anti-racist practice as an organisation and in the services we deliver.
We have been working with Inclusive recruiting to train our Trustees and team, review our policies and lead the recruitment drive for Hope Street. We encourage applications from those who may have had similar experiences to the women and children we support, including those with previous convictions. We are committed to ensuring the voices of those with lived experience are represented across all our work strands.
We know however we need to do much more and want our work towards diversity, equity and inclusion to be measured by our actions. We are currently drafting new EDI and anti-racism action plans, the key commitments of which will be shared shortly.